CUSTOMER SERVICE & SUPPORT Potomac Companies’ internal Customer Service Department delivers an unparalleled level of attention to claim, eligibility, and carrier service related issues. The Customer Service Department is available directly to insured client employees, as well as client managers. We make ourselves available to review, pursue, and rectify issues – claim, eligibility, and carrier service related inquiries – as they arise in order to relieve the burden from the insured and the client’s HR staff. Our diligence and attention to detail ensures that client staff needs are met. If you have a customer service issue, please contact: Main Number: 301-840-0770 Toll Free Number: 800-230-0770 Fax: 301-840-9607 Sandra Nnaji Customer Service Representative, x113 sandra@potomacco.com Sample Customer Service Issues Include: • Denied claims • Claims paid incorrectly • Employee & dependent eligibility • Medical/dental/vision care cards not received or lost • Plan coverage of specific services • Service providers not submitting claims correctly or at all • Service providers balance-billing when not appropriate • Non-network provider negotiation of service costs • Multitude of other unique issues BACK TO TOP

The Financial Consultants of Potomac Financial Management, LLC, are registered representatives with and securities are offered through LPL Financial, Member FINRA/SIPC. HOME | ABOUT US | OUR SERVICES | MEET OUR STAFF | CONTACT US/REQUEST INFO | TECHNOLOGY SOLUTIONS